Terms & Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surf Dive 'n' Ski indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surf Dive 'n' Ski .
Surf Dive 'n' Ski reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Surf Dive 'n' Ski you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at email@example.com and we will remove you from marketing communications.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surf Dive 'n' Ski reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surf Dive 'n' Ski reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Surf Dive 'n' Skiis a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Surf Dive 'n' Ski .
Surf Dive 'n' Ski is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All monies received will be refunded using the received method.
RISK OF LOSS
All products purchased from this website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, us. Title to products purchased on this website, as well as the risk of loss for such products, passes to you when the carrier collects these items from us for delivery to you.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Surf Dive 'n' Ski cannot be held responsible for incorrectly entered delivery addresses.
ACCEPTANCE OF THE GOODS
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
CHANGE OF ADDRESS
Surf Dive 'n' Ski cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the quick turnaround of our warehouse, some orders cannot be adjusted. In the case that your order has been processed and cannot be updated, please refer to our returns and exchange section for more information.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and they are not included in your total order. All credit cards are charged in Australian Dollars.
REFUNDS & RETURNS
If you receive a merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund you the cost of the product(s)*. Unfortunately, at the moment we cannot process exchanges so if you would like to exchange your item for another product, please send back the item you don't want and buy the item you would like to exchange it for in the website.
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty.
Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
We accept the return of full price & sale Items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging
* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS
If you are not satisfied with your online purchase you may return items within 21 days of the shipping date. Please follow the simple steps below:
If you are not satisfied with your online purchase you may return items within 30 days of purchase. Please follow the simple steps below:
- Send a copy of your invoice back with the unwanted goods.
- Highlight or circle the items you would like to return on your invoice.
- Pack all items you wish to return along with any promotional items you received with your order, and your invoice into a secure carton/bag or reuse the original packaging. Please ensure that shoe boxes are enclosed in a satchel/bag as we are not able to accept them if returned otherwise.
- Attention your return package to:
SDS ONLINE STORE RETURNS
105 Corio Quay Rd
North Shore VIC 3214
- Attend your local Post Office and send to the above address. For security and peace of mind, we suggest traceable post as SDS is not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.
We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse.
To keep you informed, we will email you confirmation of your refund and it will process it back to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
- Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process above.
RETURN TERMS & CONDITIONS
All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). You're welcome to return your full price & sale items in-store where you may exchange if available or be refunded back to the original payment method. Please note, orders processed via PayPal cannot be returned in store and must be returned via mail
If notified before goods have been dispatched, Surf Dive 'n' Ski can accommodate order cancellations. If items have been shipped, Surf Dive 'n' Ski reserves the right to refuse order cancellation or charge a cancellation fee we should be able to request the return of the package from our delivery service.
COPYRIGHT & TRADEMARK NOTICE
This site is owned and operated by GSM (Operations) Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of GSM (Operations) Pty Ltd.
All software used on the site is the sole property of GSM (Operations) Pty Ltd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without GSM (Operations) Pty Ltd prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, pricing error, or product information received from our suppliers, Surf Dive ' n' Ski shall have the right to refuse or cancel any orders placed for the product. listed at the incorrect price. Surf Dive 'n' Ski shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Surf Dive 'n' Ski shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Surf Dive 'n' Ski is not responsible for the operation of or content located on or through any such site.
We attempt to be accurate in describing our products and services on the Sites. We do not warrant that product and service descriptions or other content on this or any other Sites are complete reliable, current or error-free.
We have made every effort to display as accurately as possible the colors of our products that appear on the Sites. However, as the actual colors you see depend on your computer monitor and other factors beyond our control, we cannot guarantee that your computer's display on any color on the Sites will be accurate.
Most products displayed in the Sites are available in select retail stores. In some cases, products displayed for sale at the Sites may not be available in retail stores. Unless otherwise stated, the prices displayed on our Sites are quoted in Australian or New Zealand Dollars as applicable.
We may choose not to fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including without limitation, errors, inadequacies or out-of-date information regarding pricing, shipping, payment terms, or return policies.