Shipping Info

General Shipping Info

Surf Dive 'n Ski is pleased to offer free Australian delivery on all orders over $50 using Star Track Premium.

For orders under $50, we charge a $9.99 flat-rate for delivery using Star Track Premium unless we are running a free shipping promotion. During these promotions, the offer free Australian delivery will apply on all orders over and under $50

Orders placed before 2pm AEST (business days) we aim to have delivered between 1-2 days for metro areas, and between 2-5 working days for regional areas. Please note public holidays can impact delivery times.

We aim to dispatch all orders placed before 2pm AEST (working days only) same day. If your order is placed after 2pm AEST, we aim to dispatch the following working day. Please note that this excludes Fridays, Weekends, National / State / Region Public Holidays.

Star Track Premium is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. Please contact our customer service department if your order has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your workplace.

*Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to 5 business days for your tracking information to update once you are notified of shipment. We apologize for any inconvenience these delays may cause and thank you for your continued patience.

BULKY ITEM SHIPPING

A flat rate of $19.99 shipping surcharge will be applied to all bulky items. Bulky items include skateboards, travel bags and surfboard bags.

INTERNATIONAL SHIPPING

Unfortunately Surf Dive 'n Ski does not offer overseas shipping at this time. Apologies for any inconvenience caused.

DELIVERY

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

CHANGE OF ADDRESS

Surf Dive 'n Ski cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact Customer Service through CustomerService@sds.com.au immediately.

Surf Dive 'n Ski will attempt to update any incorrect order details. However due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.