If you receive merchandise that you are unhappy with for any reason, simply return it to us within 21 days, in the condition that you received it and we will happily refund you the cost of the product(s)*. Unfortunately, we're unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process above.
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty.
Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
Refunds on full price items must be made within 21 days from date of purchase.
ONLINE RETURNS PROCESS
If you are not satisfied with your online purchase you may return items within 21 days of the shipping date. Please follow the simple steps below:
- Sign into your account, click on the [Order History] button and select the order number you would like to return.
- Select the items you would like to return and complete the online return authorization form.
- Print a copy of the return authorization form and include it with your return package.
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
- Attend your local Post Office and send to the returns address:
SDS Online Store Returns,
131 Millaroo Drive,
Helensvale QLD 4212
For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.
- Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
RETURNS & EXCHANGES TO YOUR LOCAL STORE
We accept returns and exchanges at any one of our stores nationwide. If you would prefer to return your purchase to a store, please bring a copy of your order confirmation email, order invoice and ensure all items are in an original, un-worn condition with tags. Click here to find your closest store.
Returns made instore will be processed via original form of payment. The exception will be if you have paid with PayPal. If you used PayPal, you will be refunded in the form of an SDS Gift Card for the equivalent value. Alternatively, we can send your return on your behalf to the online returns warehouse for processing, where you will be directly refunded to your PayPal account from the online returns warehouse. Please allow up to two business days from the time the return is received for the refund to be processed.
Surf Dive 'n' Ski is currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process above.
FAULTY, DAMAGED & INCORRECT PRODUCT RETURNS
If any of the items in your order were faulty or damaged please contact our customer service team to arrange a return postage label.
RETURN TERMS & CONDITIONS
All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Note: Online purchases cannot be dropped off in person to any office or warehouse. Online purchases may only be returned by sending them to the Returns Address as per this process or by visiting your local store. If you have any questions, please contact the customer service team for assistance.
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.