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TERMS AND CONDITIONS



 

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surf Dive 'n' Ski indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surf Dive 'n' Ski.

Surf Dive 'n' Ski reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on Surf Dive 'n' Ski you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at CustomerService@boardsportsretail.com.au and we will remove you from marketing communications.

 

$10 Off Your Next Order Promotion

Discount code expires 11.59PM AEDT (Sydney Time) 01/01/2015. Minimum spend $100.00AUD on full priced items. You must apply the promo code "SAVE10" or "FBLIKE10" (oneword and case sensitive) in the bottom of your checkout cart to receive the $10 discount on valid items in your order. Single use per customer . You must be logged in to use promo code. Any orders made outside the promotion period are not eligible to receieve the discount. Surf Dive 'n' Ski has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry. At checkout only one promo code can be entered at any one time. If you are unsure how to complete this promotion, please contact customer service. The promotion cannot be applied to an invalid order or orders that have been completed.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surf Dive 'n' Ski reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surf Dive 'n' Ski reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Surf Dive 'n' Ski is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Surf Dive 'n' Ski.

 

Liability

Surf Dive 'n' Ski is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

Delivery

The delivery times provided by Surf Dive 'n' Ski are estimates only. Surf Dive 'n' Ski will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

 

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Surf Dive 'n' Ski cannot accommodate all address change requests.

Surf Dive 'n' Ski takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

International Customs Charges

Some orders may incur a customs or import duty charge. Surf Dive 'n' Ski do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Surf Dive 'n' Ski will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Surf Dive 'n' Ski will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

 

Warranties

All repairs are carried out by the manufacturer and not by Surf Dive 'n' Ski. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Surf Dive 'n' Ski cannot control the availability of parts of replacement goods.

 

Surf Dive 'n' Ski has no control over manufacturer warranty or repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Surf Dive 'n' Ski cannot be held accountable for repair periods or communication from the manufacturer.

 

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

 

Refunds & Returns

All items purchased from the Surf Dive 'n' Ski Online Store may only be exchanged or returned to the Surf Dive 'n' Ski Online Store. Refunds and exchanges cannot be made in person at any Surf Dive 'n' Ski or Jetty Surf store. All below conditions will apply to all items being exchanged or returned to the Surf dive 'n' Ski Online Store.

Returns must be in as new condition with tags attached unless faulty.

Faulty goods will be dealt with as per the manufacturer's warranty.

Special return offers apply to individuals only.

Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase (unless faulty).

We recommend sending returns via registered post as we do not accept responsibility for lost items

We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. 

Gift cards and promo codes cannot be applied to exchanges.

Returns must be made within the timeframe listed on the returns page unless faulty.

Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. SurfStitch will not pay to return these items to you.

 

Order Cancellations

If notified before goods have been dispatched, Surf Dive 'n' Ski can accommodate order cancellations. If items have been shipped, Surf Dive 'n' Ski reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

 

Copyright and Trademark Notice

This site is owned and operated by Surf Dive 'n' Ski Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Surf Dive 'n' Ski PTY LTD. 

All software used on the site is the sole property of Surf Dive 'n' Ski PTY LTD or those supplying the software. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Surf Dive 'n' Ski PTY LTD prior written permission. 

All rights not expressly granted herein are reserved. 

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surf Dive 'n' Ski shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

Surf Dive 'n' Ski shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is cancelled, Surf Dive 'n' Ski shall immediately issue a credit to your credit card account in the amount of the charge.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. 

You acknowledge that Surf Dive 'n' Ski is not responsible for the operation of or content located on or through any such site.

 

Credit Card Payments

All orders are subject to pre-authorisations checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount for the order will be frozen on your account and this amount is taken when the order is despatched. Some credit cards may be subject to a $1 authorisation check which will be released back to you.

 

Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held.

 

Promotions

* Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

* One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

* Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

* Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

* For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

* For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

* If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.

* If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

* Promotional items are available only while supplies last; Surf Dive 'n' Ski does not issue rain checks for items that run out of stock.

* Surf Dive 'n' Ski can, at its sole discretion, extend or terminate a Promotion at any time.

* Surf Dive 'n' Ski has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.

* By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.


 

Have questions? Our dedicated online customer service team can be contacted directly here.