Once your order is confirmed by email it is processed by our warehouse and despatch department.
The items are personally folded and enclosed safely in a satchel/box with your personal invoice.
Your address is printed onto the packaging and collected from us personally by the carriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier's site.
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery.
In Australia our main carriers are Australia Air Express & Australia Post eParcel, together accessing every corner of the country.
For large and bulky items we entrust TNT and Australia Post eParcel, ensuring a safe door to door service for you.
For our International Orders we entrust UPS and International Air MAil, together being able to access all over the world.
Please refer to the Shipping & Returns page for in depth information regarding shipping.
We certainly do ship internationally. We use UPS for the US, NZ and UK and Australia post International for all other destinations. However please keep in mind that certain manufacturers don't allow us to ship their products internationally. Just click your country in the drop down menu or email us at CustomerService@boardsportsretail.com.au and we can help for countries not listed.
To see the list of countries and cost, please go to our Express International Delivery page located at the bottom of the home page.
Some orders may incur a customs or import duty charge. Surf Dive 'n' Ski do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.
For further information, please contact your local customs office or CustomerService@boardsportsretail.com.au
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end.
Please contact CustomerService@boardsportsretail.com.au if you have any queries on this.
Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
We can deliver to any Po Box Address in Australia and Internationally.
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.