You can search for items on Surf Dive 'n' Ski a number of ways. The easiest way is to browse through the categories on the top menu of the site. You can then refine the search by category, brand and size.
Alternatively, you can go directly to your favourite brands and refine through category and size. If you know the style name of what you want, you can enter this into the "Search Surf Dive 'n' Ski" on the top of any page on the site and we will find you everything related to your search.
Once you have found your desired item, click "add it to my cart" to start the order process.
Once you're done shopping, checking out is easy. You may view the items you have added to your cart by clicking "Shopping cart" button on the menu bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "recalculate" after all quantity adjustments have been made. Once you are ready to checkout with the items in your shopping cart, click on the "checkout" button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on "register" to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Please note that an email address is required for all orders placed on Surf Dive 'n' Ski. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped, which for orders placed before 1.30pm AEST is the same day. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.
If you have any questions regarding the tracking of your order, please contact our Customer Service Department at your earliest convenience.
Surf Dive 'n' Ski is proud to accept Visa, MasterCard and American Express. We also accept PayPal and bank Deposit as major forms of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
Yes, shopping at Surf Dive 'n' Ski is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Surf Dive 'n' Ski ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by live chat or email with the order modifications you would like.
Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date.
If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
When your order ships from our fulfillment centre, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website .If you have any issues with this, please contact our Customer Service Department and we can assist you.
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from CustomerService@Sds.com.au.
Please contact us by live chat or email with your full name and order number and we will confirm your order.
You may cancel your order up until your order has begun being processed. Please contact our Customer Service Department by live chat or email. We will send an email confirming the order cancellation.
To protect your security, we do accept orders via phone and email but not by fax. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out using the live chat feature.
You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true.
Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking "Member Sign In" on the menu bar at the top of any page.
To use the promotional code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a "Promo/Voucher Code" input. Enter your Promo Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.
Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion. Please see FAQ: What do I need to know about promotions.
To make a purchase using your Gift Card you must first register on our site. (see "how do I register"). At the Payment Information screen you will be able to enter your Gift Card number in the field "Use a Gift Card". This will deduct the full amount of the Gift Card from your order total. If your Gift Card is more than the total purchase, the total purchase amount will be deducted from your Gift Card, and you will be able to use the remaining amount for future purchases.
Sure. Gift Cards can be purchased on our online store and can be sent to a friend or family as a gift. You can click here to purchase your Gift Card online. Upon finalizing your purchase, the Gift Card number and instructions will be emailed to yourself and the designated recipients. They may be used toward the purchase of any item in our vast product selection simply by visiting the site.
First, get them to check that it is not in Junk Mail Folder of their email address. If it cannot be found, please contact our Customer Service Department and we can resend the email.
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs, but popular items are commonly known to sell out quickly. Unfortunately, we are unable to accept back orders.
We are restricted from charging your credit card more than one time. However if you see multiple charges on your credit card then you either:
a) had to submit your order more than one time due to address verification problems or
b) upgraded your shipping.
When you place your order we receive an authorization for the amount of your order. We do not charge your credit card until we ship your order.
Please contact our Customer Service Department if the charge needs to be removed and we can assist.
If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately.
All prices are shown in Australian Dollars.
The best way to stay up to date with Surf Dive 'n' Ski is to add yourself to our mailing list. Weekly emails are sent out updating customers on new brands, new stock deliveries and stylish ways to put together outfits. Alternatively, check out our New Arrivals section under each main category.
Yes, we have an extensive range of size guides for our clothing, wetsuits, snow gear, accessories and footwear for men, women and children. They are accessible in the viewing of most items on the site with the sizes available.
This $1 Authorization is simply verify that your card details are valid for ordering. This Authorization will remove itself from your account in af ew days. For more information, please contact us at CustomerService@boardsportsretail.com.au