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INTERNATIONAL RETURNS

 

Returns Policy

Ordering is Easy & Risk Free!

Surf Dive 'n' Ski is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.
*Online purchases cannot be returned to a Surf Dive 'n' Ski store.
*International exchanges will be charged a re-shipping fee to have the new goods shipped back to you. Prices can be viewed here.

*Refunds not applicable on sale or promotional items.

Exchanges (full price items) -100 days from date of purchase

Exchanges (sale items) -100 days from date of purchase

Refunds (full price items) -100 days from date of purchase

Feel confident, Surf Dive 'n' Ski takes the risk out of ordering!

 

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:
1. Complete the Exchanges and Returns section on the lower part of your invoice & enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around.

2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.

3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:

Surf Dive 'n' Ski Returns

Locked Bag 7

Gold Coast MC, QLD 9726

Australia

4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as Surf Dive 'n' Ski is not liable for lost return parcels.

5. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.

6. Your exchange shipping charge will be added to your exchanged goods and this charge will be processed to the original payment method used on the order.

7. You will then receive a new tracking number for your exchange via email and your new goods will be on their way to you.

 

European Customers

To save on return shipping charges, orders placed on the Australian website can be returned directly to our European warehouse. Once received, your order will be forwarded back to Australia to be processed as normal. Please follow the same steps as above and allow an additional 7 days for your return to be processed. European returns can be shipped to the following address:
Surf Dive 'n' Ski Returns Australia, CS20006 , 40150 Soorts-Hossegor, France

 

International Exchange Shipping

International exchanges will be charged a re-shipping fee. By returning your goods for exchange, you are agreeing to payment of these charges. This charge will appear on your exchange invoice.

New Zealand: Free*

USA/Asia: $19.99*

UK: $19.99*

Europe: $19.99*

Canada: $19.99*

Rest of the World: $29.99*

*Excludes heavy/bulky item exchanges. Shipping charges will be quoted to you before your exchange is processed

 

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at CustomerService@boardsportsretail.com.au if you need a new copy of the invoice.

Once received in our warehouse, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty return once received. Contact will be made by email informing you of the RA Number and all relevant details. Once returned to us by the manufacturer, we will post the item back to you the same day.

If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

 

Return Terms and Conditions

Surf Dive 'n' Ski returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

 

Surf Dive 'n' Ski cannot accept COD deliveries.

 

Please note that if you are wanting to exchange or return boxed goods, they must be returned to Surf Dive 'n' Ski in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

 

Due to hygiene reasons, Surf Dive 'n' Ski is not able to do an exchange or refund on underwear or earrings.

 

Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set.

 

Australian orders returned to our European warehouse will be forwarded to Australia for processing. Please allow an additional 7-10 days for your return to be processed

 

If you have any further questions, please contact customer service on:

 

Email: CustomerService@boardsportsretail.com.au

 

Phone: 1800 172 208 or +617 5507 0912

 

Or go to the LiveChat tab on the home page of the site.